Customer Support

Excelsior Bijoux’s Warranty 

  • Covering : a full statutory warranty covering manufacturing and material defects for genuine branded which is free of charge within 30 days after purchase.
  • Not Covering : Damage caused by accident, inappropriate use, and attempted repair. If diamonds are lost, there would be an additional cost for those pieces.


Shipment & Delivery

  • Some pieces and sizes may take longer to arrive than others, so you can expect your order to be delivered in 5-20 days, depending on the piece and size.
  • The estimated shipping time will be confirmed when your order is placed, and you will receive e-mail alerts advising when your package will be delivered, complete with tracking information.
  • Shipping is free of charge for all orders, and once fulfilled and ready for shipment, all orders will be shipped Priority Overnight via FedEx. Any taxes incurred will be disclosed when you check out and confirm your order. For your security, packages will need to be signed for and you will need to show a valid form of identification.
  • We cannot make any changes to your order after your order has been confirmed.

Returns & Refunds

Our hope is that you are satisfied with your Excelsior Bijoux’s purchase.

  • However, you may return a product and receive a full refund, provided that the product is returned unworn, in its original condition, inside the original packing and shipping materials and with all the original documents, including the inscription card and grading report, within 30 days of the date that the product was delivered to you.
  • Please contact us within 30 days of the date that the product was delivered to you. Once you have contacted us about your return, we will send you a prepaid FedEx return label which you can use to return the product. Your product must then be placed back into the original packaging and shipping box and have all the original documents it was shipped with prior to you shipping it back to us. Please ensure that you include one original shipping statement inside the box. Your order will arrive with two copies of the shipping statement, so in the event of a return you can keep one copy for your records.
  • For returns of products which were purchased online for you as a gift, please contact us at and you will be guided through the returns process.